Hosted PBX Solutions to Serve Enterprise Grade Call Center.

Hosted Call center Software suite is an all-inclusive telecommunication solution to help business connect to the right people at the right time. It also allows business to optimize their workflow according to their ever-changing needs. Alpha PBX host their Call center solution software in high performance server. Our quick to deploy and easy to use software suite includes real time visual call display and numerous predicative dialing features which help improve contact rates while adhering to all compliance policies.

Call Center Features & Benefits

Multi-Level IVR

Ensure you never miss out critical information of any business call. All calls are automatically recorded and stored on the secure cloud for later needs.

Advance Call Distribution

Multiply profits rapidly with intelligent call routing. You can customize routing patterns based on various factors to ensure every call reaches the right destination.

Call Waiting

Get a handy feature to manage business calls easily. Build up client loyalty using ACD capabilities to forward the calls to office extension, Skype or personal mobile.

Call Forwarding

Get Handy Feature to manage business calls easily. If your extension is busy or not available you can transfer or forward your business call to our personal mobile or home phones.

Queue Management

A full-time receptionist is no longer needed. With Virtual Receptionist feature you can integrate a consistent automated voice for your brand and never miss a lead.

Call Transfer

Delivery the best solutions to all your callers, with call transfers features. You can easily transfer an ongoing call to other department/agent. The client will more satisfy.

Call Routing

Multiply Profits rapidly with intelligent call routing. You can customize routing patterns based on various factors to ensure every call reaches the right destination.

Music On Hold

Build up a corporate professional image. You can customize on-hold music as next campaign theme or brand’s tone to use it as lead building opportunity.

Load Balancing

Every customer of yours will get a swift response with a sophisticated and dynamic load balancing technique that instantly routes the call to available agents.

Schedule Call Back

Enhance customer loyalty, increase customer retention rates and call handling capabilities by using automated call back system.

Conference Bridge

Get a fast flexible, secured and quality solution to connect any number to team members on same voice call anywhere, anytime. Internally it’s totally free of cost.

Call Recording

Ensure you never miss out critical information of any business call. If you want all calls are automatically recorded and stored on the secured harddisk for later needs.

Alpha PBX Provide Customizable Call Center Solution. We also manage & host CRM software for call center solution. Price depend on customer actual Requirement. If you want to install an advance level Call Center Solution in Bangladesh Please mail us: info@alpha.net.bd or call us: 09613820202